Common Mistakes

Estimated reading: 4 minutes

Plugin is not working properly.

Not to worry, Checkout some of the common reasons why IWP ShipPlus does not work. If this not helps, You can contact our Plugin Support anytime. Check out all the below conditions if you are not seeing any changes on your product page after activating the plugin.

Basic reasons why IWP ShipPlus is not working-

Pages are cached on your device. Please check the product page link on Incognito Mode or on a different device.
If you are using Speed optimizing or Caching plugins on your site. (Activate AJAX settings in this case)
The plugin is not configured correctly. Check Plugin Setup
Plugin incompatibility issues (Contact Technical Suppor Team in this case)

Misconfigured Payment Gateway

If you have setup shipping rules based on payment gateway, Make sure to check correct payment gateway is loading based on customer’s location.

It is a common misconfigured setup to show a payment gateway that is not available in setup region.

Cart Total & Order Total

Cart Total – Order’s total amount with shipping costs and tax

Order Total – Order’s total amount with only tax

It is important to understand the difference between cart and order total because customer may choose multiple shipping addresses by dividing order and shipping cost mat vary.

Ground Rates Error

If you are using ShipPlus conditional rules and shipping methods then sometimes you may see a new shipping rate provided by your chosen courier service apart from your defined.

It is not possible to control courier service’s various rates with any plugin, it can be showcased based on various reasons like standard and express delivery options.

If you are getting such price options, you will need to disable them manually with exclude options.

Email Error - Limit Reached

ShipPlus allows you to send emails to customers but ShipPlus does not provide external email service. You will be using your preferred email service like google or something in such cases.

Service providers have their own limits of sending emails in a day which is not controlled by ShipPlus.

You will need to investigate this with your email service provider or you can create a support ticket to get our help.

Address Validation - Common Errors

ShipPlus allows you to send emails to customers but ShipPlus does not provide external email service. You will be using your preferred email service like google or something in such cases.

Service providers have their own limits of sending emails in a day which is not controlled by ShipPlus.

You will need to investigate this with your email service provider or you can create a support ticket to get our help.

Distance Rate Shipping - Common Errors

ShipPlus allows you to send emails to customers but ShipPlus does not provide external email service. You will be using your preferred email service like google or something in such cases.

Service providers have their own limits of sending emails in a day which is not controlled by ShipPlus.

You will need to investigate this with your email service provider or you can create a support ticket to get our help.

Flat Rate Shipping - Common Errors

ShipPlus allows you to send emails to customers but ShipPlus does not provide external email service. You will be using your preferred email service like google or something in such cases.

Service providers have their own limits of sending emails in a day which is not controlled by ShipPlus.

You will need to investigate this with your email service provider or you can create a support ticket to get our help.

Table Rate Shipping - Common Errors

ShipPlus allows you to send emails to customers but ShipPlus does not provide external email service. You will be using your preferred email service like google or something in such cases.

Service providers have their own limits of sending emails in a day which is not controlled by ShipPlus.

You will need to investigate this with your email service provider or you can create a support ticket to get our help.

Product Based Shipping - Common Errors

ShipPlus allows you to send emails to customers but ShipPlus does not provide external email service. You will be using your preferred email service like google or something in such cases.

Service providers have their own limits of sending emails in a day which is not controlled by ShipPlus.

You will need to investigate this with your email service provider or you can create a support ticket to get our help.

Multiple Shipping Address Errorcode

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