FAQs

Estimated reading: 7 minutes

Q: Where to purchase this plugin?

A: You can purchase this plugin from here.

Q: I have never purchased anything from CodeCanyon, how to buy the exact license?

A: Follow this link to create an account on Envato if you have never used CodeCanyon or Envato. And if you are looking for this plugin then follow this link.

Q: Card logos are not accepting the payment that i have added in Authorize.Net Emulation?

A: It is completely for designing purpose only, Changing payment card images from gallery will not change payment gateways. You can change the Mastercard default image to master card customized image. You cannot change Mastercard to VISA card. it has no effect on the cards accepted by your merchant account.

Q: Is Authorize.Net “Test Mode” & plugin’s “Test Mode” same?

A: Test mode in Authorize.Net account and Test mode in plugin are different.. It is an separate sandbox environment that requires a separate login. You can sign up for a test account from here. After doing this you can enter a separate API Login ID and API Transaction Key for test account of Authorize.Net into plugin.

What you are not allows to do is, Do not add your Authorize.Net Test or regular account’s info into plugin’s Test Mode within Authorize.Net control panel. Because transaction will not process in that mode.

What you have to do is, Add you Authorize.Net regular or Test Mode details into plugin’s normal mode. And then you can check the process.

Q: Does this plugin support 3D Secure? I need to meet Strong Customer Authentication (SCA) requirements.

A: No, this plugin does not support 3D secure. Authorize.Net’s API does not support accepting the customer data required to meet 3D Secure v2.0 requirements (which is required for folks seeking to comply with PDS2 regulations / SCA requirements). If you need to enable SCA, please ask your Authorize.Net representative about migrating you to CyberSource.

If it is your main requirement to have 3D secure support then instead of Authorize.Net gateway we would suggest you to use Cybersource Gateway which you can get from here.

Q: I am testing on a local test environment, Is SSL certificate required for that?

A: Yes, an SSL certificate is also required on local test environments. In order to obtain an SSL Certificate for your local site, you can generate a self-signed certificate, or install a test certificate with a service such as the free Let’s Encrypt.

Q: What will happen to saved payment details of the user if admin deletes any of the site users?

A:If user is deleted from the WordPress then their payment profile will be deleted from their Authorize.net customer profile. But the information about the customer would still be available in the CIM but the profile of the user will show that this profile does not have any associated payment rule.

Q: Authorize.Net supports Apple Pay for web payments. How can I use this in my store?

A: Yes this plugin does work with Apple Pay but it is not possible to setup that form the dashboard. you need to have a support from developer or you need to have the knowledge of PHP and other coding languages to understand the script. Customer support for apply pay is not included in this plugin but if you want to make it work on your WooCommerce store then follow this guide.

Q: How do I capture a higher amount than what is authorized ?

A: It is not possible to do such function with this plugin. Authorize.Net cannot do this with card-not-present transactions, such as online payments. For these payments, you can only capture up to the value of the authorization: “The amount being requested for capture is less than or equal to the original authorized amount.”

Q: Can I process automatic refunds with eChecks?

A: No, it is not possible to do so. Automatic refunds can only be processed for credit card transactions.

Q: can I import customer IDs and payment profile IDs to my new site if i want to migrate website?

A: Yes, in this scenario you have 2 options to try out. First one is created by our team that requires these two plugins. You can import and export all the data from one site to another using this plugin. On second method you have to do trial and error. you can try other export importing plugins and see if they work or not. And if they work then do they export/import all the data or not.

We have not tested many plugins but we have created this two plugins that can do the job.

Q: Why don’t Subscriptions display inside the Authorize.Net control panel?

A: Subscriptions aren’t shown in Authorize.Net because the gateway doesn’t use ARB (automated recurring billing). It tokenizes the customer’s payment method and then the Subscriptions plugin handles charging the payment method. This is far more flexible than ARB and thus supports a lot of features, such as changing payment dates and amounts, that ARB can’t handle.

Q: Why am I receiving an error message on subscription renewals saying that Card Code is required? It’s not required in my plugin settings!

A: If you’re seeing an error like “Authorize.Net Payment Failed (3 E00027): Card Code is Required…”, it’s likely that Card Code is required on your Authorize.Net account. For PCI compliance and security reasons, Authorize.Net cannot store CSCs for subscription renewals, so card codes are unavailable for renewal orders. If your Authorize.Net account requires these, the orders will fail. Click here to learn how to disable this requirement.

Q: Why did I receive a “test transaction successful” email?

A: During checkout, the extension validates the payment information entered by the customer (i.e. confirms that the card number, expiration date, etc. are correct). This “test transaction” does not charge the customer, but generates an email to the merchant. You can email support@authorize.net to have them disable this email notification to you.

Q: Does the transaction report include transactions from other sites that don’t run WooCommerce?

A: Yes, the transaction report will contain any transactions that were processed under the Authorize.Net API credentials that you entered when setting up the extension.

Q: Why do I sometimes get an error or white screen when downloading a CSV on-demand?

A: Your webhost is probably stopping the export from running for too long; ask them to increase your PHP script timeout or try shortening the date range.

Q: How do I update the plugin?

A: You need to have active license in order to update the plugin. After activating the license from WordPress dashboard you will see a enable automatic updates or check for updates button. You can update the plugin from any of those options.

Q: For which issues customer support is available?

A: If you are having any issues that creates a error message, if you cannot connect successfully, if plugin is creating some sort of error, then we are always ready to help you out.

Customer support is not available for installing or setting up plugin as per your custom requirements. If you want to have a separate developer that works as per your requirements then you can hire them from here.